Frequently Asked Questions for Nigeria International Travel Portal

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Others FAQ

All travelers to Nigeria must adhere to the self-isolation period. Please consider reviewing your travel plans to ensure that you can adhere to the self-isolation guidelines, such as extending your travel time.

For short trips, you may consider virtual meeting options while you are in self- isolation.

Please take the following 3 key steps to make any correction or change to the information you have already provided on the travel portal:

a. Go to https://nitp.ncdc.gov.ng/onboarding or click Here

b. Click on “update records” to enter required personal information and then click on “check”

c. An email containing a web address (link) will be sent to your registered email address. Click on the web address (link) to make any correction or change to your record.

Technology FAQs

You are advised to begin your registration the moment you receive your COVID-19 PCR negative test result. This is to give sufficient time in the event of payment-related or any other delays.

Duplicate records mean the system has received and stored your information. This means you started an earlier transaction and could not finalise or there is a delay in receiving a response. 

Please do any of the following:

  • Ensure you are registering through the national portal https://nitp.ncdc.gov.ng/
  • Check your email spam folder to be sure your confirmation email/QR code has not been received
  • Use an alternative email to restart the process

Kindly use the Update Record option on the portal to change the information already provided.

Please contact to travelportal@ncdc.gov.ng to report this.

In the meantime, please select a departure port close to you, to enable you complete your form. We will also escalate the issue accordingly, and have the portal updated.

Payment FAQs

The cost of COVID-19 PCR test varies across private laboratories. Currently, it ranges between N36, 000 to N50, 400 naira on the payment portal.

Please note that all payments go directly to the private laboratories and not to the Presidential Task Force on COVID-19, Nigeria Centre for Disease Control or Port Health Services, Federal Ministry of Health

The list of COVID-19 accredited private laboratories can be found here

Travel related COVID-19 testing is conducted by approved private laboratories, who provide this service for a fee. `

The resources available to the Public Health Laboratories are to support testing for the general public, and not for the travelling contingent.

Please follow the following steps:

  • Complain to your bank providing transaction details (transaction date, amount, and transaction reference).
  • You may be required to provide the first 6 digits and last 4 digits on your debit card (masked pan).
  • For cards issued by Nigerian banks, dispute will be resolved 3 working days from the date the complaint is logged with your bank.
  • For international cards, disputes will be resolved within 45 days from the date the complaint is logged with your bank.

Kindly download the Permit to Travel/QR Code using the “Get Permit to Travel” button visible in the top right corner of the portal, save and print the form for presentation at the point of boarding; You can also visit the safe portal website: https://saferports.com/my-traveller-record/ to retrieve your QR code Access

As a temporary measure, any passenger that is unable to get a Permit to Travel/QR code online will be allowed to board the flight if they have a valid COVID-19 negative PCR result and evidence of payment.

Please note that passengers without a Permit to Travel/QR code may face longer delays on arrival in Nigeria before exiting the airport.

For passengers who have selected testing laboratories in Lagos or who want to test in Lagos , please send an email with your details to support@lagosstatebiobank.com for resolution. For passengers who have selected testing laboratories in Abuja or who want to test in Abuja, please send an email confirming your details to travelportal@ncdc.gov.ng for resolution.

For passengers who have selected testing laboratories in Lagos, please send an email with the bank statement or payment receipt (text messages are not accepted) as proof of payment, to support@lagosstatebiobank.com and lagosconsortiumpayment@sterling.ng to resolve any duplicate payments and process any refunds.

For passengers who have selected testing laboratories in Abuja, please send an email with bank statement or payment receipt (text messages are not accepted) as proof of payment, to NITPSupport@gtbank.com and nitpsupport@accessbankplc.com to resolve any duplicate payments and process any refunds.

As a temporary measure, any passenger that is unable to complete payment online will be allowed to board the flight if they have a valid COVID-19 negative PCR result. The passenger will be required to pay for the repeat COVID-19 PCR test on arrival in Nigeria.

Please note that passengers without a Permit to Travel/QR code may face longer delays on arrival in Nigeria before exiting the airport.

Please note that travelers from the UK and South Africa MUST pay before being allowed to board the flight.

Laboratory FAQs

For passengers who have selected testing laboratories in Lagos, please send an email with your details to support@lagosstatebiobank.com for resolution. For passengers who have selected testing laboratories in Abuja, please send an email with your details to travelportal@ncdc.gov.ng for resolution.

Please contact the laboratory you have chosen for your test during registration to explore available options and requirements for your sample to be taken at home.

Yes, you can carry out a test at your state of residence if there is an accredited private laboratory in the state on the payment portal. If there is no private laboratory in your state of final destination, the laboratory you have chosen for your test during registration will make arrangements to have your sample taken at a designated site.

The Presidential Task Force on COVID-19 and NCDC are urgently working with all states to create a mechanism for private testing. Please see list of accredited private laboratories on the NCDC COVID-19 website: https://covid19.ncdc.gov.ng/privatelabs/

Testing FAQs

The pre-boarding COVID-19 PCR test MUST be done within 76 hours before departure. Tests done more than 76 hours before departure are not valid and persons will not be allowed to board.

Please note that tests other than PCR tests for COVID-19 (such as rapid diagnostic IgG/IgM or antigen tests) are not acceptable.

Our goal is to ensure that the resumption of international travel in Nigeria does not lead to an influx of COVID-19 cases.

The post-arrival test is carried out to cover any risk of infection that may have occured between your pre-departure test and date of travel as well as during the flight and on arrival.

Registration and payment for this test is required before travel to Nigeria. However, in exceptional cases when payment is not possible before travel, payment for post- arrival test can be done on arrival, at the airport. This may cause delays to travelers.

The post arrival COVID-19 PCR test should be done on the 7th day after arrival. You are required to contact the private laboratory you selected during online registration and payment to schedule an appointment. However, if you develop symptoms of COVID-19 while in self-isolation, please contact the state emergency help-line https://covid19.ncdc.gov.ng/contact/ or the NCDC toll free number 6232 immediately.

The pre-boarding COVID-19 PCR test MUST be within 76 hours pre-departure. Remember to maintain strict physical distancing and respiratory hygiene standards during your layover.

Only children aged 10 and under are not required to take the test before travel or on arrival.

The requirement for COVID-19 PCR negative test depends on the airline and travel destination. Kindly check with the airline you are travelling with and/or the embassy of the country you intend to travel to.

This depends on the country you are travelling to, as countries have different entry requirements. Kindly check with the embassy of the country you intend to travel.

Yes, they are required to upload their negative COVID-19 PCR test result in the Nigerian International Travel Portal. However, they are not required to pay for a repeat COVID-19 test prior to departure or on arrival in Nigeria

It is mandatory that all tests are taken at least 76 hours before travel. Please contact an accredited private laboratory in your country of departure for travel-related testing.

Connect Centre

Toll Free Number: 6232
SMS Number: +234809 955 5577