FAQs for Nigeria International Travel Portal

The cost of COVID-19 PCR test varies across private laboratories. Currently, it ranges between 42,750 – 50,400 naira on the payment portal.

All travelers to Nigeria must adhere to the self-isolation period. Please consider reviewing your travel plans to ensure that you can adhere to the self-isolation guidance, such as extending your travel time.

For short trips, you may consider virtual meeting options while you are in self-isolation. Please refer to our self-isolation guide here: covid19.ncdc.gov.ng/guideline.

Currently, only children under the age of 10 are exempt from providing a negative COVID-19 PCR test result before travel.

This depends on the country you are travelling to, as countries have different entry requirements. Kindly check with the embassy of the country you intend to travel.

The pre-boarding COVID-19 PCR test MUST be within 96 hours before departure (mandatory) and preferably within 72 hours pre-boarding (advisory). Tests done more than 96 hours before departure are not valid and persons will not be allowed to board. Please note that tests other than PCR tests for COVID-19 (such as rapid diagnostic IgG/IgM or antigen tests) are not acceptable

You are advised to begin your registration the moment you receive your COVID-19 PCR negative test result. This is to give sufficient time in the event of payment-related or any other delays.

The post arrival COVID-19 PCR test should be done on the 7th day after arrival. You will be contacted via email to schedule an appointment by the private laboratory you selected during online registration and payment. However, if you develop symptoms of COVID-19 while in self-isolation, please contact the state emergency help-line or the NCDC toll free number 0800 9700 0010 immediately.

The pre-boarding COVID-19 PCR test MUST be within 96 hours pre-departure (mandatory) and preferably within 72 hours pre-boarding (advisory) before leaving the country of travel origin. Remember to maintain strict physical distancing and respiratory hygiene standards during your layover.

Duplicate records mean the system has received and stored your information. This means you started an earlier transaction and could not finalise or there is a delay in receiving a response. 

Please do any of the following:

  • Ensure you are registering through the national portal https://nitp.ncdc.gov.ng/
  • Check your email spam folder to be sure your confirmation email/QR code has not been received
  • Use an alternative email to restart the process

The requirement for COVID-19 PCR negative test depends on the airline and travel destination. Kindly check with the airline you are travelling with and/or the embassy of the country you intend to travel to.

Yes, you can carry out a test at your state of residence if there is an accredited private laboratory in the state on the payment portal. If there is no private laboratory in your state of final destination, the laboratory you have chosen for your test during registration will make arrangements to have your sample taken at a designated site.

The Presidential Task Force on COVID-19 ad NCDC  is urgently working with all states to create a mechanism for private testing. Please see list of accredited private laboratories on the NCDC COVID-19 website: https://covid19.ncdc.gov.ng/privatelabs/

It is mandatory that all tests are taken at least 96 hours before travel. Please contact an accredited private laboratory in your country of departure for travel-related testing.

Please send an email to [email protected] with Subject: CORRECTION OF TRAVEL INFORMATION.

As a temporary measure, any passenger that is unable to complete payment online will be allowed to board the flight if they have a valid COVID-19 negative PCR result. The passenger will be required to pay for the repeat COVID-19 PCR test on arrival in Nigeria. Please note that passengers without a QR code may face longer delays on arrival in Nigeria before exiting the airport.

Please follow the following steps:

  • Complain to your Bank providing transaction details (transaction date, amount, and transaction reference)
  • You may be required to provide the first 6 digits and last 4 digits on your debit card (masked pan)
  • Your Bank will then log request from acquiring Bank (where applicable)
  • For cards issued by Nigerian Banks, dispute will be resolved 3 working days from date complaint is logged with your Bank.
  • For international cards, disputes will be resolved within 45 days from the date the complaint is logged with your Bank.

Connect Centre

Toll Free Number: 0800 9700 0010
SMS Number: +234809 955 5577